Warranty Policy

Skycore electric bikes are covered by a two-year limited warranty against eligible manufacturing defects in materials and workmanship, subject to the terms below.

Coverage: 2 Year
Region: European Union & United Kingdom
Support: Direct Skycore Support

Warranty Coverage

The warranty begins on the date the original purchaser receives the bike.

Warranty registration is automatic for products purchased through an authorized Skycore sales channel.

If ownership changes during the warranty period, the remaining warranty may be transferred when the original purchaser's name and order number can be provided.

This warranty applies only to eligible Skycore products purchased through authorized channels in the EU and UK.

Covered Parts

Manufacturing or workmanship defects affecting eligible original Skycore components may be covered during the warranty period.

Frame
Covered for one year against eligible manufacturing and workmanship defects. Labor charges for frame replacement are not included.

Battery
Covered for one year against eligible manufacturing defects. Skycore may provide repair or replacement where applicable.

Parts & Components
Eligible original components may include:

• Handlebar, seat post and saddle

• Brakes and lights

• Crankset and pedals

• Derailleur and shifter

• Wiring harness and hardware

How to Make a Warranty Claim

To submit a claim:

1. Contact Skycore Support with your order number and a description of the issue.

2. Provide clear photos or videos showing the affected component.

3. Skycore will review the information and confirm whether the issue is covered.

4. If approved, we will arrange the applicable replacement part or warranty solution.

Valid proof of purchase and visual evidence may be required before replacement parts are shipped.

Shipping Damage

Visible shipping damage must be reported within 3 days of receiving the bike.

Please provide photos or videos of the product, packaging and shipping label. Claims submitted after the 3-day period may not be accepted.

What Is Not Covered

This limited warranty does not cover damage or issues resulting from:

• Accidents, misuse, abuse, racing, stunt riding or abnormal use

• Improper storage or exposure to water, chemicals, excessive moisture, sand or dirt

• Neglect or abnormal physical, electrical or mechanical stress

• Normal wear and tear, scratches, dents or cosmetic damage

• Removed, altered or unreadable serial numbers or barcodes

• Unauthorized modifications, accessories or third-party equipment

• Improper assembly, installation, maintenance, adjustment or repair

• Collision, fire, flooding, lightning, earthquake, theft or other external causes

• Use of unauthorized chargers or improper battery charging

• Battery tampering, broken seals or use outside the intended Skycore product

• Products purchased or used outside the EU and UK warranty region

• Third-party labor, installation, diagnostic or mechanic fees

Important Information

Warranty coverage is limited to eligible parts, components, repair or replacement solutions approved by Skycore.

Installation charges, mechanic fees, diagnostic fees and other third-party service costs paid by the customer are not covered.

For warranty questions, troubleshooting or claims, please contact:

Skycore Support
Email:support@skycoresport.com