Return & Exchange Policy

Order Cancellation Policy

EU customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing any reason.

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order:

Customer Service Email:support@skycoresport.com

Orders cancelled before shipment will receive a full refund.
If the order has already been shipped, return shipping and handling costs will apply.
For electric bikes, a return shipping fee of €150 per bike will apply.

To exercise your right of withdrawal, please contact our customer support team within 14 days of receiving your order.

Return shipping fees for other products are listed below:

Product	Return Shipping Fee
Electric Bike	€150 / unit
Accessories	€30 / unit
Battery	€100 / unit

Exchange Policy

1. Before Shipping

Free replacement is available for products of the same price.
If you wish to change to a different model, you will be responsible for any price difference between the products.

2. Shipped but Not Received

Exchanges cannot be processed once the package has already been shipped.
Please receive the package first and then contact our customer support team to arrange an exchange.

3. Delivered — Exchanges Within 14 Days

Exchange requests must be submitted within 14 days of delivery.

Please ensure that:

The bike is unused or only minimally inspected;
The product is free from dirt, dust, odor, or damage;
The product is returned in its original packaging and condition.

Customers are responsible for the following return shipping costs:

Electric Bike: €150 / unit
Accessories: €30 / unit
Battery: €100 / unit

If you wish to exchange your bike for a different model, you will be responsible for:

€150 return shipping cost, and
Any applicable price difference between the products.

Return Policy

Returns can be requested within 14 days of receiving the electric bike. Returns requested after this period may not be accepted.

For electric bike returns:

The bike should be unused or only minimally inspected;
The odometer mileage should be less than 10 miles;
The bike should be free from dirt, dust, odor, or damage;
The bike should be returned in its original packaging and condition.

Before returning any product, customers must contact:

Customer Service Email: support@skycoresport.com

to obtain return approval and instructions.

Please do not return products independently before receiving confirmation from Skycore.

Skycore will provide a return shipping label or arrange collection where applicable.

Customers are responsible for the following return shipping costs for non-quality-related returns:

Electric Bike: €150 / unit
Accessories: €30 / unit
Battery: €100 / unit

Refused Packages

If a customer refuses delivery without prior approval from Skycore, a €180 fee will be charged to cover return shipping and handling costs.

Used Items

Returns of used products are generally not accepted, except in cases involving product defects, damage, or malfunction.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or incorrect, please contact us within 3 days of receiving the order.

Please provide clear photos or videos showing the issue.

If the issue is confirmed to be caused by a product defect, shipping damage, missing item, or incorrect product, Skycore will cover the applicable return or exchange shipping costs.

For non-quality-related returns, customers are responsible for the applicable return shipping fees.

Certain products, including heavily used products, customized items, special orders, gift cards, and gift orders, may not be eligible for return except in cases involving product defects or warranty issues.

Return and Exchange Process

Contact our customer support team at:

support@skycoresport.com
Provide your order number and the reason for the return or exchange.
Once approved, Skycore will provide a return shipping label or arrange collection where applicable.
Do not return the product independently before receiving return instructions.
After returning the product, provide the tracking number if requested.
Once the returned product is received, inspection and processing normally take 3–6 business days.
Approved refunds are normally processed within 10 business days.

Refunds will be issued to the original payment method.

Important Note

Unauthorized returns may result in additional handling or logistics charges.

To avoid unnecessary delays or additional costs, please contact Skycore customer support and obtain return instructions before returning any product.