Shipping Policy
Shipping Policy
1. Shipping Areas
Skycore currently provides shipping services to countries within the European Union, excluding Malta, Cyprus, Iceland, and the EU Outermost Regions, as well as the United Kingdom.
Please note that we are currently unable to deliver orders to P.O. boxes. Customers are responsible for providing a complete and accurate residential or commercial delivery address when placing an order.
2. Shipping Costs & Estimated Delivery Time
Skycore offers free shipping on all electric bikes and accessories to eligible delivery areas. No additional standard shipping fee will be charged at checkout.
Estimated delivery times are listed below:
| Country / Region | Shipping Warehouse | Estimated Shipping Time |
|---|---|---|
| Belgium, Croatia, Denmark, France, Germany, Greece, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden | Germany (DE) | 3–7 Business Days |
Orders are generally processed within 1–3 business days before shipment.
Delivery times are estimates and may vary depending on the destination, order volume, inventory availability, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.
3. Order Processing, Delivery & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing the tracking information for your order.
Where a specific shipping or delivery timeframe is stated on a product page, that information should be considered together with the estimated delivery times provided in this Shipping Policy.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
4. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer service team within 3 days of receiving your order.
Customer Service Email: support@skycoresport.com
To help us review and resolve the issue efficiently, please provide:
- Your order number;
- A clear description of the issue;
- Clear photos or videos showing the product, packaging, damaged area, incorrect item, or missing components where applicable.
Our customer service team will review the information provided and work with you to determine an appropriate solution.
5. Shipping Carriers
Orders are shipped through selected logistics and delivery partners based on the destination, package size, warehouse availability, and local delivery network.
The final carrier used for your order may vary depending on your delivery address and operational requirements.
Once your order has shipped, the relevant tracking details will be provided by email.
6. Delivery Delays and Circumstances Beyond Our Control
Delivery may occasionally be affected by circumstances outside Skycore's reasonable control, including but not limited to severe weather, transportation disruptions, road conditions, customs procedures, carrier delays, public holidays, unexpected increases in order volume, or other logistical disruptions.
In such circumstances, the estimated delivery date may be extended.
Skycore will make reasonable efforts to provide updated delivery information when significant delays become known.
7. Lost Shipments
If your order does not arrive at the delivery address provided during checkout or is suspected to have been lost in transit, please contact our customer service team.
Skycore and/or the relevant shipping carrier may conduct an investigation to determine the location and status of the shipment.
Depending on the carrier and circumstances, the investigation may take up to 30 days.
During the investigation period, a refund or replacement shipment may be temporarily withheld until the investigation has been completed.
We will keep you informed of material updates and, once the investigation is completed, take appropriate action based on the findings.
Customers are responsible for ensuring that the shipping address provided when placing an order is complete and accurate.
8. Taxes & Duties
All prices displayed on the Skycore European store include applicable VAT, unless otherwise stated.
No additional VAT will be added to the product price at checkout.
Where applicable, any additional charges resulting from special delivery circumstances, incorrect address information, failed delivery attempts, or customer-requested changes after shipment may be the responsibility of the customer.